Frequently Asked Questions

Login and Registration Issues

There are several reasons why this could occur. First, ensure your username and password are correct. If they are, email to forumadmin@powersoft-audio.com to make sure you haven’t been banned. Naturally, it is also possible that there is a configuration error on their end, and they would need to fix it.
This forum is not "yet another social network" but has the sole purposes of (a) giving you access to the latest version of Armonía Pro Audio Suite(tm), and (b) providing a help and support exchange forum, user-to-user, and Powersoft-to-user. Registration will give you access to the download section, as well as all relevant features and forum boards, incl private messaging and email (with forum moderators and admins). Your registration makes it also possible to inform you in the future about Armonía development and updates. So, it is necessary to register, and it only takes a few moments.
If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is NOT recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc.
There are many forums intended for social user-to-user chats, but this one has a dedicated purpose. If you know a user's name, you can message him directly, though.
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.
First, check your username and password. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, email to forumadmin@powersoft-audio.com.
Attempt to locate the e-mail sent to you when you first registered, check your username and password and try again. It is unlikely an administrator has deactivated or deleted your account for some reason, e.g. in an effort to reduce the size of the database by removing users who have been inactive for a long time. If this has happened, try registering again and being more involved in discussions.
It is possible the website owner has banned your IP address or disallowed the username you are attempting to register. The website owner could have also disabled registration to prevent new visitors from signing up. Email to forumadmin@powersoft-audio.com for assistance.
“Delete all board cookies” deletes the cookies created by the software which keep you authenticated and logged into the board. It also provides functions such as read tracking. If you are having login or logout problems, deleting board cookies may help.

User Preferences and settings

If you are a registered user, all your settings are stored in the board database. To alter them, visit your User Control Panel; a link can be found at the top of board pages. This system will allow you to change all your settings and preferences.
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc.
If you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on the server clock is incorrect. Please email to forumadmin@powersoft-audio.com to correct the problem.
Sorry, but as Armonía comes in English as well we figure that you are OK with this being the Support Forum's language as well.
There are two images that may appear below a username when viewing posts. The first may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. The second, usually a larger image, is known as an avatar and is generally unique or personal to each user. Currently, you are able to use your own avatar via your User Control panel.
Ranks, which appear below your username, depend on the number of posts you have made or identify certain users, e.g. moderators and administrators. You cannot directly change the wording of any board ranks as they are set by the board administrator. Just don't take the rank titles too seriously... ;-) And please do not abuse the board by posting unnecessarily just to increase your rank, the moderator or administrator might not tolerate this, and will simply lower your post count, at the least.
We are trying to minimize your need to struggle with unnecessary features, and to focus on what's required for the purpose of this forum.

Posting Issues

To post a new topic in a forum, click the relevant button on either the forum or topic screens. To have access you need to be registered before you can post a message. There might be sections where you cannot post, e.g. in the "Download" area - this is reserved for posts by Powersoft. Typically, a list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.
Unless you are a board administrator or moderator, you can only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own digression. Please note that normal users cannot delete a post once someone has replied.
To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.
It's a feature reserved for moderators and admins. You're welcome to vote in polls, though.
Attachment permissions are granted on a per forum, per group, or per user basis. The admins have allowed file attachments to be added to messages and emails, but not to forum posts to avoid unfiltered distribution of content. You may add images to your posts, though. If you have reason to add a different file format to a post, please contact a moderator or admin. Alternatively, you may include a link in your post pointing at a file on a publicly accessible server.
Each board administrator has their own set of rules for their site. If you have broken a rule, you may be issued a warning. This is the board administrator’s decision. Contact the board administrator if you are unsure about why you were issued a warning.
You should see a button for reporting posts next to the post you wish to report (triangle with "!"). Clicking this will walk you through the steps necessary to report the post.
This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.
While by far most forum sections are open for posting directly, the board administrator may have decided that certain forums you intend posting to require review before submission. It is also possible that the administrator has placed you in a group of users whose posts require review before submission. Please contact the board administrator for further details.
Sorry, we do not allow bumping topics back to the top of the list per click on a button. Replying to your own topic is still a way, but please don't overdo it, you might risk a warning and the post being edited by a moderator or admin.

Formatting and Topic Types

BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.
No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.
Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The board administrator may also have set a limit to the number of smilies you may use within a post.
Yes, images can be shown in your posts. You may also link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.
Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel. Making a global announcement is reserved for admins.
Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted. As with global announcements, making announcements is reserved for admins.
Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. As with announcements and global announcements, making a topic sticky is moderator or admin work.
Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or administrator.
Topic icons are images associated with posts to indicate their content. Currently there are only the default icons enabled.

User Levels and Groups

Administrators are members assigned with the highest level of control over the entire board. These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They also have full moderator capabilities in all forums.
Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material. Here, they are also resources to respond to posts on the behalf of Powersoft, answer questions, etc.
Usergroups are groups of users that divide the community into manageable sections board administrators can work with. Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once, such as changing moderator permissions or granting users access to a private forum. The default group for users is "Registered users". More groups may be introduced over time. If any of them would be accessible, you may decide to join or apply for it per "Usergroups" and "Edit memberships" in your User Control Panel (see below).
You can view all usergroups via the “Usergroups” link within your User Control Panel. If you would like to join one, proceed by clicking the appropriate button. Not all groups have open access, however. Some may require approval to join, some may be closed and some may even have hidden memberships. If the group is open, you can join it by clicking the appropriate button. If a group requires approval to join you may request to join by clicking the appropriate button. The user group leader will need to approve your request and may ask why you want to join the group. Please do not harass a group leader if they reject your request; they will have their reasons.
A usergroup leader is usually assigned when usergroups are initially created by a board administrator. If you are interested in creating a usergroup, your first point of contact should be an administrator; try sending a private message.
It is possible for the board administrator to assign a color to the members of a usergroup to make it easy to identify the members of this group.
If you are a member of more than one usergroup, your default is used to determine which group color and group rank should be shown for you by default. The board administrator may grant you permission to change your default usergroup via your User Control Panel.
If accessible, this page provides you with a list of board staff, including board administrators and moderators and other details such as the forums they moderate. From there you can also message them directly.

Private Messaging

There are only two possible reasons for this: the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Email forumadmin@powersoft-audio.com for clarification.
You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.
We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.

Friends and Foes

You can use these lists to organize other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to send them private messages. Posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default. However, it's only relevant for the user names you are familiar with.
You can add users to your list by entering their member name. You may also remove users from your list using the same page.

Searching the Forums

Enter a search term in the search box located on the index, forum or topic pages. Advanced search can be accessed by clicking the respective link which is available on all pages on the forum.
Your search was probably too vague and included many common terms which are not indexed. Be more specific and use the options available within Advanced search.
Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific in the terms used and forums that are to be searched.
Sorry, we're keeping everyone's details confidential, just as yours, so there's no access to the member database for users.
At the top of each page is a link to "View your posts".

Topic Subscriptions and Bookmarks

Bookmarking is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.
To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.

Attachments

To posts, you may attach images which will show up in the post. To messages and emails, you may attach any file type. In both cases there might be limitations in size; refer to the notes next to the buttons.
To find your list of attachments that you have uploaded, go to your User Control Panel and follow the links to the attachments section.

Forum software Issues

This software (in its unmodified form) is produced, released and is copyright phpBB Group. It is made available under the GNU General Public License and may be freely distributed. See the link at the bottom of each page for more details.
This software was written by and licensed through phpBB Group. If you believe a feature needs to be added, please visit the phpbb.com website and see what phpBB Group have to say. Please do not post feature requests to the board at phpbb.com, the group uses SourceForge to handle tasking of new features. Please read through the forums and see what, if any, our position may already be for a feature and then follow the procedure given there.
Any of the administrators is an appropriate point of contact for your complaints. At the least, you may be able to email to forumadmin@powersoft-audio.com. Please note that the software author, phpBB Group, has absolutely no jurisdiction and cannot in any way be held libel over how, where or by whom this board is used. Do not contact the phpBB Group in relation to any legal (cease and desist, libel, defamatory comment, etc.) matter not directly related to the phpBB.com website or the discrete software of phpBB itself. If you do e-mail phpBB Group about any third party use of this software then you should expect a terse response or no response at all.