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Returning a Powersoft Product for Service                

Powersoft S.p.a. offers two options for product repair:

  1.    Drop off at a Powersoft Authorized Service Centre near you (click here to find the nearest service centre)
  2.    Ship the product to Powersoft S.p.a. for Factory Service

Warning
The following products MUST be repaired via the Powersoft Factory Service only

  • DIGAM Series
  • Q&D Series
  • LD & LQ Series
  • QTU
  • PowerMod

Drop off at a Powersoft Authorized Service Centre near you

  1. Find a Powersoft Authorized Service Centre from the list
  2. Take a note of each serial number of the units to be returned
  3. Fill out “completely” the Defect Report form for each unit to be returned
  4. Send the completed defect report form to the following email address
       service@powersoft.it  (Service Team)

After having applied the aforementioned procedure, the local service manager will provide the shipment details and the product's warranty status.

In-Warranty repairs:

  • The service repair will be free of charge for the customer

Out of Warranty Issues

  • The service repair will charge based on the local rate applied from the service centre and supervised by the Powersoft HQ
  • The repair time has been set from the Powersoft HQ and it's equally applied in all the authorized service centre
  • The unit will be evaluated by a technician, and the service centre will provide the customer with the estimated costs.
    The repair will start after the customer's approval of the estimated cost..
    The customer shall pay the shipping charges once the repair has been completed, depending on the countries customs

For any enquiries
Please contact Powersoft Customer care manager Mr. Marco Mannucci service@powersoft.it

Standard warranty period

  • Racks amps. (51 Months)
  • Modules (12 Month)

Shipping the product to Powersoft S.p.a. for Factory service centre
How to proceed

  1. Take a note of each serial number of the units to be returned
  2. Fill out “completely” the defect report form for each unit to be returned
  3. Send the completed defect report form to the following email address
          service@powersoft.it

After having applied the aforementioned procedure, you will receive an Email containing the Return Merchandise Authorization (RMA form) for each unit returned.
All returned Powersoft units must be shipped to the following address:

Powersoft spa

Factory service centre
Via dei Cadolingi N. 13
50018 Scandicci (FI)
Italy
Phone +39 (055) 7350230 Option 2 
Email: service@powersoft.it

Contact Powersoft Factory service centre
Phone +39 (055) 7350230 Option 2 
Email: service@powersoft.it

Phone Support Hours

Monday - Friday 8.30 AM to 5.30 PM Europe time


Shipment from NON-CE countries
When shipping from non-CE (European Community) countries, follow the procedure described in the TEMPORARY EXPORTATION / IMPORTATION PROCEDURE.

Important Note:
If the RMA# is not displayed anywhere on the outside of the box, the shipment will be rejected and sent back to the customer.
If the returned goods from NON-CE countries do not follow the aforementioned guidelines, the package will be rejected and sent back to the customer.


Serial Number identification    

    

               

D.O.A Procedure   
In case of a D.O.A (Dead On Arrival) Powersoft product, we kindly request the customer to contact the local dealer where the product was purchased or the Factory service centre, mentioning the serial number of the faulty unit.
D.O.A unit will be replaced completely to the customer without any additional charges!

Important Note:
Do not tamper or operate the D.O.A unit in any ways in order to avoid the warranty lose.
Powersoft S.p.a declines any D.O.A warranty service if the returned unit has been tampered with or misused by the customer.

 

Salva

VAT Number: P.I. 04644200489 -

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Credits Powersoft Audio